Throughout the nine years since joining Informed Solutions, I’ve been given opportunities to develop my professional skills, gain more experience and advance my career. I initially joined Informed as part of the Service Management team, working on the front-line support with our clients, primarily tackling live service issues.
Informed的成长和发展文化不断为我提供学习和发展的机会, whilst I cultivate new skills through on- the-job coaching. Earlier in my career, my interest in, 接触项目和交付管理的机会增加了，我能够与我的直线经理和教练一起探索交付管理方面的职业可能是什么样子.
Working alongside many different clients in multiple countries, and with fantastic support from my colleagues, I have taken on more senior roles, which bring with them greater responsibilities. 作为领导团队的一员，我的日常职责可能会有很大的不同. 我现在的职责包括确保我们通过项目交付继续满足客户的需求, driving the sustainable future of our business through growth activity, and helping to recruit and support new colleagues as they join and help the business scale.
We work incredibly hard to ensure that our business continues to grow sustainably. 这一增长是通过交付越来越多的国内和国际重要项目来推动的, each bringing challenges of complexity and scale. To ensure continued, successful, delivery for a growing number of national and international clients, we’re always looking to attract talented individuals to join our delivery management teams.
To this end, Informed Solutions’ lead consultants, Sara Di Domenico和Elizabeth Stutchbury最近与来自不同专业的Informed同事一起领导了一项内部用户研究计划，以确定成功交付经理的关键能力和胜任能力. So, what did they find?
Project Management Skills
交付经理角色的一个关键方面是与同事协作的能力, delivery partners, and clients to establish and track project plans. Effective delivery managers are able to facilitate open, transparent, and authentically collaborative working approaches to mitigate blocks, risks, or challenges to delivery success.
Alongside this, 我们的客户信任我们，通过充分利用他们为服务开发和交付预留的财务资源来保护他们的利益. 随着越来越多的客户被鼓励向利益相关者证明物有所值，发展商业理解和技能以透明地管理项目预算比以往任何时候都更加重要, shareholders, and citizens alike.
Interpersonal Skills
Aside from specialist project management skills, a delivery manager must also have strong communication and negotiation skills. Being both able and comfortable in developing positive, honest, 真诚的沟通方式有助于建立牢固的合作关系, which are essential cornerstones for project delivery success.
Curiosity and Passion
优秀的交付经理对技术解决一些最具挑战性的社会问题的潜力充满好奇和热情, environmental, and economic issues we face today. The ability and dedication to follow and understand the latest trends, 同时研究新的创新技术和最佳实践使我们的团队能够更有效地适应和采用, effective, 以及可持续的工作方式，无论是作为企业还是通过向客户交付合同. 这种对设计新工作方式的好奇心和热情帮助我们为客户提供服务，并确保我们提供公民重视的高质量公共服务.
Accelerated Development
Delivery managers must be willing to learn about each of our clients and their needs. This can include their preferred way of working, pain points, long-term goals, wider market constraints, and the public policy landscape within which digital services are designed and delivered. 这种广泛的理解使我们的项目团队能够真正了解客户的需求，并在各种不同的压力下量身定制交付管理框架和工作方式，以满足个人和特定的需求和挑战.
As well as helping our clients succeed, 我们的交付经理有责任通过InformedACADEMY©——我们的世界一流的ISO9001认证人才发展框架，支持经验不足的成员的发展，从而将其传递给新一代人才. Through this framework, skills development is delivered through external training and internal masterclasses, reinforced by practical elements including coaching, shadowing, and through our Delivery Management Communities of Practice, 哪些测试和扩展团队技能跨越多个学科，包括以用户为中心的设计, DevOps, Geographic Information Systems and Spacial, Data Science (including AI, ML, NLP), Software Design and Delivery Management. Through these communities, we encourage our delivery managers to actively collaborate and share their skills with others, accelerating our supportive working practices, and developing new talent.
Co-designing Career Success
The continual evolution of practitioner expertise is vital. As part of InformedACADEMY©, our colleagues have access to a variety of external training courses and formal accreditations. These include the Scrum Master accreditation, PRINCE2® Foundation and Practitioner and ServiceNow ITIL 4.
In addition, 交付经理可以接触到各种不同的项目和服务环境, allowing them to gain experience across a wide variety of sectors, and interact with a variety of clients, each facing different challenges and opportunities. All of our people are assigned a coach, providing a strong support system as colleagues take on more complex and challenging projects. 这个基础支持网络通过经验丰富和值得信赖的同事的持续支持使职业发展成为可能.
Informed’s mission is to create economic and social value by helping to build a more inclusive, fair, and safe society through ethical use of technology and data and investing in digital skills. Our work covers the protection and service of citizens, patients, 还有环境，随着我们继续扩大规模，为好的项目采用令人兴奋的新技术, we need curious, passionate, and dedicated colleagues to help shape success for our clients and our people alike.
If delivery management sounds like a role that you would be interested in - get in touch – there are always roles for talented, driven individuals to join our team!
