We are emerging from a global pandemic that has hastened a global consensus about the importance of having national capabilities in data, 数字的技能, 先进的技术以及这些能力如何增强我们应对未来挑战的能力.
During the last two years organisations of all shapes and sizes have adopted and developed digital capabilities at a rate previously unseen. Many reports evidence that the first three months of the pandemic accelerated take-up and adoption of digital operating and service models by several years. This accelerated change cycle has established the foundations for more comprehensive and long-term digital transformation within many organisations.
然而, 随着我们越来越意识到我们对环境的影响, 我们知道，在2010年，我们必须将重点转移到将业务转变为不仅更有效率而且更可持续. 相应的, those organisations that successfully adopted new digital operating models are now wanting to understand how digital capability can be applied to deliver 更清洁的 services that drive 更健康的 and more sustainable outcomes for society.
要改变未来，我们必须向过去学习. 在过去的30年里，公共和私营部门的组织经历了数字化转型，这让我们学到了很多. So, how can we utilise this experience to accelerate and de-risk organisation’s efforts to transform to more sustainable operating models using data science-led techniques, 框架, 和技术? -如果您希望从数字化转型转向清洁转型.
从用户可访问性到智能、分析和行动.
英国创新和数字政府领域的一个关键发展是政府数字服务(GDS)的出现。. The first wave of innovation here of course focussed on front-end development and transforming the user experience using user research techniques, 交互设计, 服务设计是最重要的. 这些早期的努力卓有成效, 以较少的投资为公务员和市民提供先进的数字服务, 这导致了更大的参与度和公民和客户满意度.
随着岁月的流逝, 人们逐渐认识到，我们还需要进一步发展我们在后台转型方面的能力. 很明显，数字化不应该只是一种权宜之计, 但事实上，它应该成为我们重新构想一个组织或服务的整个运营模式的基础. 一旦数字基础建立起来, 然后，人们转向了数据可能带来的持续改进服务和运营的不可错过的机会. This ultimately opened the door for the current mainstreaming of machine learning (ML) artificial intelligence (AI) and advanced data analytics capability that we are becoming used to operating with today.
最初的创新对公民和公务员的影响是变革性的. 为公民, 第一次尝试创造了在数字世界中与国家互动的体验, 容易得多. 的政府.UK unified portal for all government departments was a clear example of this and the crucial services such as paying your taxes online emerged, 公民的经历变得不那么痛苦了. 但我们现在看到，这些服务能力为政府机构带来了可行的见解, 从事务性数字模式的阶段开始, 哪个关注服务可用性和成本，哪个关注有价值的数据驱动运营模式, 可操作的情报和分析. 通过这种方式，我们已经能够释放新的价值, 以更低的成本提供让用户满意的公共服务, 还能让人更健康, 更安全的, 更清洁的, 更具包容性, 更智能的社区.
仅举一个数据驱动的运营模式的例子. 我们一直在将数据和人工智能纳入数字服务，以改善公共卫生成果. 与, NHS英格兰和NHS改进我们提供了从患者安全事件中学习的服务, 哪个会和10积分,000个不同的护理机构(包括药房), 全科医生, 和医院)收集事故数据, 当病人在护理机构时. Natural language processing and ML models will track through unstructured texts and written patient safety incident narratives across NHS trusts to identify and analyse incident trends across healthcare networks. 这项服务将减轻临床医生的压力，并释放重要资源, 让团队专注于提供护理, 同时，数以百万计的事故报告得到保护和分析, 产生的见解，NHS团队可以用来提高病人的安全.
设计更清洁的服务These example of using technology and building data and analytics into digital services demonstrates that expertise in these areas is advancing and gradually being drawn into the development of sustainable business models and sustainable value propositions.
作为一个数字社区，我们现在面临的挑战是以低成本提供简单、可用的服务 也 在减少碳排放和减轻污染方面走得更远, 如今，可持续性已成为数字设计和开发的重要驱动力.
在过去，我们的目标是设计数字版本的服务, 我们现在正在努力设计干净的服务. This is an important opportunity to apply our expertise as leaders and as a digital community not just to innovate in technology and data science, 而是帮助政府和公共部门更新他们的运作模式, 使用数据分析和见解来制定明智的政策, 同时允许政策制定者通过新的数字服务设计和动态运营模式重新想象可能发生的事情.
数字创新支持可持续发展
这种探索的一个很好的例子可以在苏格兰的NatureScot看到, 国家自然机构, 致力改善自然环境，维持主要生境及景观, 增强, 并为环境带来好处, 当地社区和整个社会.
The agency is currently working with Informed Solutions to better understand the potential for advanced digital technology to provide rich, 向非专业用户提供有关环境敏感地区的针对性信息, 比如农民, 房地产经理, 地主, 和开发人员. 这些用户定期与NatureScot互动，以获取有关土地使用应用的清晰信息, 同时NatureScot通过规划过程确保对环境敏感地区的保护.
提高提供给用户的信息的准确性, 以及他们快速轻松地获取信息的能力, Informed Solutions为该机构开发了一项开创性的服务. 通过结合人工智能, 机器学习, 自然语言处理和空间分析能力, 土地资产管理实时数字化服务整合了来自环境和生态模型的数据, 跨多个数据源提供环境风险和机会的站点内映射. 这种集成的映射和基于对话的用户界面可以帮助用户更详细地了解保护区, joining-up and making sense of information that was previously ‘locked away’ in a growing volume of text documents stored in a variety of locations and often siloed in legacy databases.
In this way we can see that digital is not only able to support significant process improvement and user experience but that it is now also bringing about sector-level changes within planning that will significantly improve climate and environment outcomes.
数据和数字化，打造更清洁的智慧城市
在过去的几年里，我们使用数字技术来管理智能交通运营, 我们现在正在使用数字技术来宣传我们驾驶汽车对环境的影响. A number of Clean Air Zones (CAZs) have been launched across country aiming to change motorists’ behaviour through awareness campaigns and conditional charging, 强调车辆污染的有害影响.
在各个地方当局对caz进行讨论之后, 我们已经看到了数字服务的设计如何影响策略设计和分析. This demonstrates the maturation of our digital community where service design is translated and applied within the complex realm of politics and policy design, 使我们能够解决更广泛的问题，产生更有意义的影响.
我们现在可以通过这个例子看到这一点, many of our public bodies now have fully digital operating models where their use of digital technology is defining how their organisation functions, 持续改善为客户提供的服务，帮助实现清洁增长.
一场新的变革浪潮正在到来. One where these same organisations are now asking how digital technologies will facilitate the next priority objective – becoming clean and sustainable for the future. Many want now to know how to de-risk business change towards operating models whereby a business is not simply geared to take out carbon from their operations but to reshape their businesses so that they don’t have a carbon footprint at all. 这是一个令人兴奋的创新机会，我们正开始与我们的客户和合作伙伴合作. 和, 而英国显然是数字政府的领跑者, 我们的社区现在的目标是成为英国和国际上数字化清洁增长的领跑者.
这为利用我们数字社区的技能和才能创造更安全的环境提供了一个令人兴奋的机会, 更健康的, 更清洁的, 以及更具包容性的经济和社会, 这是我们公司值得追求的目标, 我相信, 对于整个行业来说.
